Lake Victoria North Water Works Development Agency

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Day: December 20, 2022

LVNWWDA Participates In Mt. Elgon 1 Million Tree Campaign

Turbo Jumbo Charge is an NGO which fundraises from partners and usage of motor sports activities in fundraisings for the purposes of conserving Ecosystem by planting trees in the vast Mt. Elgon Forest. The NGO was allocated a total of 200 acres of land in the forest to plant trees and is in charge of […]

Global Handwashing Day 2022

Marked annually on 15th October annually since 2008, Global Handwashing Day seeks to advocate for the need to wash hands with soap and clean water in order to reduce diseases and importantly, save lives. This year’s focus was on the link between Handwashing and food: I.e., Food Hygiene and nutrition. To ensure safe handling of […]

Sensitization on Citizen Service Delivery Charters

Citizen Service Delivery Charters are public agreements between citizens and the organisation that give a systematic approach to meeting the expectations and standards in the realm of service delivery. They outline the rights and responsibilities of customers and the procedure to follow if an organization does not meet the set standards. Additionally, CSDC seeks to […]

Customer Service Week 2022

” It takes 12 positive customer experiences to make up for one negative experience.” Celebrated annually on the first full week of October since 1987, Customer service week is an international celebration that seeks to acknowledge the importance of customer service and the people who serve and support customers on a daily basis. With this […]

LVNWWDA holds an Introductory Meeting with Governor Otuoma.

On 7/12/2022, a team from LVNWWDA led by the Chairman Board of Directors Hon. Julius Bakasa Wasike, HSC held a meeting with the Governor Busia County: H.E Dr Paul Otuoma, to discuss the progress of projects undertaken by the Agency in Busia County. H. E Dr. Otuoma expressed his gratitude to the Agency for the […]

LVNWWDA Holds An Introductory Meeting With Nandi County Officials.

Lake Victoria North Water Works Development Agency led by the Chairman Board of Directors Hon. Julius Bakasa Wasike, HSC is undertaking Governors visits to its Counties of jurisdiction (Kakamega, Bungoma, Busia, Trans Nzoia, Vihiga and Nandi) to discus the progress of its projects with respective Governors and County officials. On 13/12/2022, a team comprising of […]

7th East Africa Water Summit

From 30th November to 2nd December 2022, LVNWWDA joined other stakeholders in the water sector and beyond e.g., representatives from the whole of East Africa, the Ministry of Water, Sanitation and Irrigation, the East African Business Council, WIWAS, Kenya Water Industry Association, UNICEF, KIPYA etc. at the 7th East Africa Water Summit (EAWATERS) held at […]

Celebration of ISO Re- Certification.

LVNWWDA culminated the customer service week on 7th October by celebrating ISO- recertification: ISO 14001:2015(EMS) and ISO 9001:2015(QMS). The event held within the agency’s premises from 9a.m to 1p.m was graced by the Ag.CEO Eng. Samson Peter Gongi, Managers, junior staff and support staff. The Agency’s ISO management Representative Ms Sarah Amisi delivered the ISO […]

Celebration of ISO Re- Certification.

Objectives & Strategies

Strengthen Institutional Capacity through:

  • Empowering staff
  • Introducing Information communication Technology (ICT)
  • Instituting good governance practices
  • Improving Team working in Board and across Board area

Improve Institutional Sustainability.

  • Increasing revenue collection
  • Improving Financial management and systems
  • Reducing UFW/NRW

Improve Service Coverage through:

  • Effecting Asset Transfer
  • Increasing Sanitation coverage
  • Seeking for funds for Peri-urban and Rural Projects
  • Improving Service Delivery
  • Improving Service Delivery

Strengthen Institutional Partnerships through:

  • Strengthening partnerships and reduce project ownership conflict
  • Harmonizing Development Plans

Strengthen Institutional Image through:

  • Improving Stakeholders Communications
  • Developing and implement a CSR Policy
  • Improving Customer relations

Mainstream Cross – cutting Issues through:

  • Instituting dialogue on Bill of Rights
  • Implementing Gender, HIV/AIDS, and Disability policies
  • Implementing MDGs and Vision 2030 policies
  • Reducing impact of Environmental degradation

Lake Victoria North Water Works Development Agency is committed to contributing to the Vision 2030 by proactively soliciting for finance and involving private actors in water and sanitation service provision and ensuring efficient and effective management of resources placed at its disposal.

Quality Policy Statement

Lake Victoria North Water Works Development Agency is committed to creating value that is sustainable by ensuring the provision of adequate, quality and affordable water and sanitation services that in turn promotes socio-economic progress in our area of jurisdiction.

The Agency shall do this by:

  • Establishing quality objectives at the beginning of every financial year based on the corporate strategic plan which shall be monitored and reviewed periodically.
  • Establishing water and sanitation infrastructural development, maintenance and management.
  • Seeking to understand and exceed the needs and requirements of customers and interested parties.
  • Ensuring all activities of the Board are aligned to statutory and regulatory requirements and strategic plan.
  • Continually measuring, analyzing and evaluating the effectiveness and efficiency of quality management system for continual improvement.

Environmental Policy Statement

Lake Victoria North Water Works Development Agency is committed to managing environmental impacts associated with its activities in water and sanitation infrastructure development, maintenance and management. It is our policy to assure environmental sustainability of our processes and activities at all times.

The Agency is committed to:

  • Comply with the requirements of all applicable environmental laws and regulations.
  • Implement proactive environmental programs designed to protect the environment, prevent or mitigate activities that pose a threat to it.
  • Prevent pollution and minimize generation of waste.
  • Promote public participation and communicate our commitment to responsible environmental management by promoting environmental responsibility among our stakeholders.
  • Provide necessary training and support to enable implementation of this policy.
  • Continually improve its environmental management system.

Water Service Providers

The Mandate of the Agency is to undertake the development, maintenance and
management of the public water works within its area of jurisdiction which comprises six (6) counties of Bungoma, Kakamega, Vihiga, Busia, Trans – Nzoia and Nandi. The WSPs licensed by WASREB for direct provision of water and sanitation services within this areas of coverage

  • Nzoia Water Services Company; serving the towns of Kitale, Chwele, Webuye, Kimilili and Bungoma towns.
  • Kakamega County Water & Sanitation Company; serving the towns of Kakamega, Lumakanda, Khayega, Mumias & Butere towns.
  • Amatsi Water Services Company; serving Luanda, Majengo, Chavakali, Kaimosi, Maseno and Mbale towns.
  • Kapsabet – Nandi Water & Sanitation Company; serving Kapsabet and Nandi hills towns.
  • Busia Water & Sanitation Company; serving Busia, Nambale, Amukura, Amagoro and Malaba towns.
  • Tachasis Water & Sanitation Company; a private water service provider in Tinderet Sub County, Nandi County. Serving Kamelil, Kapsoen, Ngátipkong, Kaplamaywo, Tachasis, Kipyaor, Chepkemel & Kipsiwo towns
  • Kakamega County Rural Water & Sanitation Company; serving rural areas within the 12 Sub – Counties in Kakamega County.

Core Business of the Agency

The specific functions of the Lake Victoria North Water Works Development Agency as per the Water Act 2016 are

  • Undertake the development, maintenance and management of the national public water works within its area of jurisdiction.
  • Operate the waterworks and provide water services as a water service provider, until such a time as responsibility for the operation and management of the waterworks are handed over to a county government, joint committee, authority of county governments or water services provider within whose area of jurisdiction or supply the waterworks is located.
  • Provide reserve capacity for purposes of providing water services where pursuant to section 103, the Regulatory Board orders the transfer of water services functions from a defaulting water services provider to another licensee.
  • Provide technical services and capacity building to such county governments and water services providers within its area as may be requested
  • Provide to the Cabinet Secretary technical support in the discharge of his or her functions under the Constitution and this Act.

Geographical Coverage

Lake Victoria North Water Works Development Agency (LVNWWDA) serves six counties in the Western and part of North Rift regions of Kenya with an estimated population of about 6.5 million people.

The Counties include:

  • Trans-Nzoia County
  • Nandi County
  • Kakamega County
  • Vihiga County
  • Bungoma County
  • Busia County