” It takes 12 positive customer experiences to make up for one negative experience.”
Celebrated annually on the first full week of October since 1987, Customer service week is an international celebration that seeks to acknowledge the importance of customer service and the people who serve and support customers on a daily basis.
With this years’ theme being ‘Celebrate Service’, LVNWWDA marked the celebrations by appreciating its internal and external customers with rose flowers and sweets. Internal customers being the staff were appreciated for always being ready to offer good services to fellow staff and external customers. External customers e.g., contractors, suppliers were appreciated for their continuous support towards the agency.’
The exercise was spearhead by staff from the corporate communications division. They decorated the entrance to the CEO’s office and set up a customer service desk to receive visitors. Additionally, visitors were able to leave their remarks on the visitors’ books. The agency also shared celebratory messages to its stakeholders on social media platforms.
To culminate the week, the agency held celebrations within its premises. In his remarks while addressing staff, Ag. CEO Eng. Samson Peter Gongi lauded them for always ensuring excellent customer service delivery. He reiterated on the need for exercising strength of unity and team work always as well.
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