The department is tasked with the following responsibilities:

• Registry operations, mailing and courier services
• Supervise Transport management and logistics
• Conduct AGM’s/Stakeholders meetings and ensuring proper documentation of proceedings
• Continually review the performance of contracted security Provider ensuring all company facilities are adequately guarded

The department is tasked with the following responsibilities:

• Control and management of commercial activities which include new connections, billing of customers, connections and disconnection activities.
• Ensure timely bill dispatch to customers.
• Plan monthly meter reading cycles on time.
• Handle commercial complains that may arise from water consumers.

The department is tasked with the following responsibilities:

• Preparation of annual financial statements for the company and present it to the board of directors.
• Managing and control of sound financial systems which include financial records, revenue collection, cash flows and expenditure.
• Coming up with annual budgets for various departments and budget allocation of the same.

The department is tasked with the following responsibilities:

• Come up with a proper documentation and maintain a well defined audit plan and controls that help provide assurance that MUSWASCO policies are adhered to.
• Audit financial transaction to ensure they are in line with the company policies
• Identify, assess, and evaluate the Company’s risk areas; make appropriate recommendations for improved internal controls and accounting procedures
• Prepare comprehensive audit report and present to the Board of Directors.
• Advise the company and the management on the areas to improve as far as Audit controls are concerned.

The department is tasked with the following responsibilities:

• Organize trainings for various staff to bridge on professional gaps.
• Engage with the various stakeholders and customers on any emerging issues which include public participation.
• Advise the company on any new technologies through the ICT section.
• Act as the official company communication channel on matters pertaining legal issues,
  upcoming meetings an any other engagements in future.

The department is tasked with the following responsibilities:

• Ensuring the distribution of quality water.
• Timely maintenance of water infrastructure, which includes pipe network, water meters, pumps and boreholes.
• Plan for routine audits, plans, and provide the best way possible to address technical issues whenever they arise.
• Rehabilitation of dilapidated pipe networks.
• Supervising construction works and repairs.
• Preparation of long-term development plans, and liaise with the various international organisations to achieve the same.