Our Strategic Direction
Access MISWASCO’s Strategic Plan and Business Plan to learn more about our priorities, goals, and roadmap for sustainable service delivery.
Who We Are
About Us
MUSWASCO is a dedicated public utility mandated to provide safe, reliable, and sustainable water and sanitation services to the people of Murang’a South. Guided by integrity, professionalism, and a commitment to community well-being, we manage water production, treatment, distribution, and customer support across the region. Our team works tirelessly to expand access, improve infrastructure, and uphold the highest standards of service delivery. As a trusted partner in community development, MUSWASCO continues to invest in systems and innovation that ensure every household and institution receives the quality water services they deserve.
Vision
To be a model Water and Sanitation Services Provider in Kenya
Mission
To provide quality, affordable, reliable and sustainable water and sanitation services by meeting and exceeding the customers and stakeholders’ expectations.
Core Values
Quality service and Customer focus, Transparency and Accountability, Good governance, Innovation,Teamwork.
Mandate Statement
Murang’a South Water and Sanitation Company is mandated to provide efficient and economical water services within the area as specified in the license issued by WASREB and the development of county assets for water service provision as per the water act 2016.
Core Functions
- Carry on the business of water and sanitation within the specified area in the license.
- Exercise overall control over the supply of water and sanitation services in the specified area in the license.
- Provide and distribute a reliable supply of water and sanitation services for commercial, industrial and domestic purposes.
- To obtain water for the purposes of distribution and supply from all appropriate sources.
- To undertake laboratory analysis to ensure that acceptable water quality standards are maintained.
- To levy to the consumer charges in respect of the services which the company provides.